Terms & Conditions

Last Updated: August 11, 2026

Welcome to Fibro-Shakes.com.

These Terms & Conditions (“Terms”) govern your access to and use of the Fibro-Shakes website, including purchases made through the website and your use of any information, content, products, features, or services made available through Fibro-Shakes.com.

Throughout these Terms, “Fibro-Shakes,” “we,” “us,” and “our” refer to the business operating Fibro-Shakes.com.

By accessing this website, placing an order, or otherwise using our services, you agree to these Terms.

If you do not agree with these Terms, please do not use the website.

1. Use of Our Website

You may use Fibro-Shakes.com only for lawful purposes and in accordance with these Terms.

You agree not to:

Use the website for fraudulent or unlawful purposes
Attempt to interfere with the operation or security of the website
Attempt to gain unauthorized access to our systems or accounts
Introduce viruses, malicious software, or harmful code
Copy, reproduce, scrape, or commercially exploit website content without authorization
Provide false or misleading information when placing an order
Use another person's payment information without authorization
Use the website in any manner that violates applicable Canadian law

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.

2. Product Information

We make reasonable efforts to ensure that product descriptions, ingredient information, photographs, pricing, availability, and other information appearing on Fibro-Shakes.com are accurate.

However, minor differences may occur between website images and the product actually received, including differences involving packaging, labels, colour, appearance, or updated product presentation.

Product formulations, packaging, availability, and specifications may be changed or updated from time to time.

Customers should always review the information and instructions appearing on the actual product packaging before use.

3. Wellness and Educational Information

Information provided through Fibro-Shakes.com is provided for general informational and educational purposes.

Website content should not be interpreted as personalized medical advice, diagnosis, treatment, or a substitute for consultation with an appropriate healthcare professional.

Individual experiences with foods, nutritional products, ingredients, and wellness products can vary.

Fibro-Shakes does not guarantee that any customer will experience a particular result from using a product.

If you have questions concerning whether a particular product or ingredient is appropriate for you, particularly if you have an existing medical condition, allergies, sensitivities, are taking medication, or have other health concerns, you should consult an appropriately qualified healthcare professional.

4. Ingredients and Allergies

Customers are responsible for reviewing product ingredient information before consumption.

Do not use a product if you know or suspect that you are allergic or sensitive to one or more of its ingredients.

Ingredient and allergen information displayed on the product packaging should be considered the primary source of information when deciding whether the product is appropriate for you.

If you have a serious allergy or dietary restriction and are uncertain about a product, please contact us before ordering or consuming the product.

5. Orders

Submitting an order through Fibro-Shakes.com constitutes an offer to purchase the selected products.

Receiving an automated order confirmation does not necessarily mean that we have accepted the order.

We reserve the right to accept, decline, limit, or cancel an order where reasonably necessary, including situations involving:

Product availability
Pricing or description errors
Suspected fraud
Payment authorization problems
Incorrect customer information
Shipping restrictions
Website or technical errors
Orders that appear intended for unauthorized resale
Circumstances that prevent us from reasonably fulfilling the order

If payment has been collected for an order that we subsequently cancel, the applicable amount will be refunded using the appropriate payment method, subject to payment processor procedures.

6. Product Availability

Products are offered subject to availability.

Adding an item to a shopping cart does not reserve the product.

We may limit quantities, temporarily remove products, discontinue products, or modify available selections without prior notice.

If a product becomes unavailable after an order has been submitted, we may contact you regarding available options or cancel and refund the affected portion of the order.

7. Pricing

Prices displayed on Fibro-Shakes.com are shown in Canadian dollars unless otherwise stated.

Applicable taxes and shipping charges may be added during checkout.

We make reasonable efforts to ensure pricing is accurate. However, pricing, typographical, or technical errors may occasionally occur.

If an obvious pricing error occurs, we reserve the right to correct the error and cancel an affected order where permitted by applicable law.

We will not intentionally charge a customer an amount different from the amount properly disclosed and authorized during checkout.

8. Payment

Payment must be made using one of the payment methods offered during checkout.

By submitting payment information, you represent that:

The information provided is accurate
You are authorized to use the payment method
You authorize the applicable transaction charges

Payments may be processed by third-party payment processors.

Fibro-Shakes does not necessarily receive or retain complete payment-card information when transactions are processed through third-party payment providers.

9. Shipping

Fibro-Shakes currently ships within Canada only.

A flat-rate shipping charge applies as displayed during checkout.

Orders are generally expected to arrive within approximately 3–5 business days after shipment, although delivery times are estimates and are not guaranteed.

Shipping may be affected by carrier delays, holidays, severe weather, transportation interruptions, remote locations, or other circumstances outside our reasonable control.

Customers are responsible for providing accurate and complete delivery information.

Additional details are available in our Shipping Policy, which forms part of these Terms.

10. Returns, Refunds and Order Issues

Returns, replacements, refunds, damaged products, incorrect orders, and other post-purchase matters are handled in accordance with the applicable Refund or Return Policy published on Fibro-Shakes.com.

Because certain products may be consumable or food-related, return eligibility may depend upon the condition of the product, whether it has been opened, and the reason for the requested return.

Nothing in these Terms is intended to eliminate or restrict any consumer right or remedy that cannot legally be excluded under applicable Canadian federal, provincial, or territorial law.

11. Damaged or Incorrect Orders

If you receive an incorrect or damaged product, please contact us as soon as reasonably possible.

We may request:

Your order information
A description of the problem
Photographs of the product
Photographs of the packaging
Photographs of the shipping label

Please retain the affected product and packaging until the matter has been reviewed.

12. Customer Responsibility

Products should be stored, prepared, and consumed according to the instructions provided with the product.

Fibro-Shakes is not responsible for problems resulting from unreasonable misuse, improper storage, failure to follow instructions, unauthorized alteration, or consumption contrary to clearly provided product information, except where responsibility cannot legally be excluded.

13. No Guaranteed Results

Customer experiences may vary.

Statements describing general product characteristics, intended uses, ingredients, customer experiences, or wellness-related information should not be interpreted as a guarantee that every individual will experience the same outcome.

Testimonials and reviews, where displayed, represent individual experiences and are not guarantees of future results.

14. Customer Reviews and Submitted Content

If you submit a review, photograph, testimonial, comment, or other content to Fibro-Shakes, you represent that the content:

Is truthful to the best of your knowledge
Is based on your genuine experience where presented as a personal experience
Does not violate another person's rights
Does not contain unlawful, threatening, defamatory, or abusive material
Does not contain malicious software or harmful code
Is not submitted in exchange for undisclosed compensation where disclosure is legally required

We may moderate, decline, or remove submitted content where reasonably appropriate.

We are not obligated to publish every review or submission we receive.

15. Intellectual Property

Unless otherwise stated, content appearing on Fibro-Shakes.com, including its:

Brand name
Logos
Graphics
Product photographs
Website design
Written content
Product descriptions
Videos
Illustrations
Marketing materials

is owned by or licensed to Fibro-Shakes and is protected by applicable intellectual property laws.

You may access website content for personal, non-commercial use.

You may not reproduce, republish, distribute, modify, sell, license, or commercially exploit Fibro-Shakes content without prior written authorization.

16. Third-Party Services and Links

Fibro-Shakes.com may contain links to or integrations with third-party websites or services, including payment providers, shipping carriers, social-media platforms, analytics providers, or other service providers.

We do not control third-party websites and are not responsible for their independent content, privacy practices, availability, or terms.

Your use of third-party services may be governed by separate terms and policies established by those providers.

17. Privacy

Your use of Fibro-Shakes.com is also subject to our Privacy Policy.

Our Privacy Policy describes how personal information may be collected, used, disclosed, retained, and protected.

Where applicable, we handle personal information in accordance with Canadian privacy requirements that apply to our operations.

18. Cookies and Similar Technologies

Fibro-Shakes.com may use cookies and similar technologies for website functionality, analytics, preferences, security, and other purposes described in our Cookie Policy.

Your use of the website is subject to that policy.

19. Email and Marketing Communications

Transactional communications relating to orders, payments, shipping, customer service, or other requested services may be sent when reasonably necessary to complete or support your transaction.

Marketing communications will be handled in accordance with applicable Canadian requirements.

Where consent is required, you may withdraw that consent or unsubscribe using the method provided in the applicable communication.

20. Website Availability

We aim to maintain a reliable and functional website but cannot guarantee that Fibro-Shakes.com will always operate uninterrupted or error-free.

The website may occasionally be unavailable because of:

Maintenance
Hosting interruptions
Software updates
Technical problems
Security incidents
Internet service failures
Circumstances outside our reasonable control

We may modify, suspend, or discontinue website functions when reasonably necessary.

21. Disclaimer of Warranties

To the fullest extent permitted by applicable law, Fibro-Shakes.com and its content are provided on an “as available” basis.

We do not guarantee that the website will always be uninterrupted, completely error-free, or free from every technical or security issue.

Nothing in this section excludes warranties, guarantees, conditions, rights, or remedies that cannot legally be excluded under applicable consumer protection law.

22. Limitation of Liability

To the fullest extent permitted by applicable law, Fibro-Shakes will not be liable for indirect, incidental, special, consequential, or similar losses arising solely from use of or inability to use the website.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by law.

Nothing in these Terms limits a consumer's statutory rights that cannot legally be waived.

23. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims resulting directly from your unlawful use of Fibro-Shakes.com, your material violation of these Terms, or your infringement of another person's legal rights.

This provision does not require a consumer to indemnify Fibro-Shakes for losses caused by Fibro-Shakes' own unlawful conduct or where such an obligation would otherwise be prohibited by law.

24. Errors and Corrections

Occasionally, information on the website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping, availability, or other matters.

We may correct such information when discovered, subject to applicable consumer protection requirements.

25. Promotions and Discount Codes

Promotional offers, coupons, and discount codes may be subject to separate conditions.

Unless otherwise stated:

Discounts cannot be redeemed for cash
Promotional codes must be entered before completing checkout
Offers may have expiration dates
Certain products may be excluded
Multiple promotions may not be combined
Promotions may be limited to one use per customer or household

We may cancel or refuse use of a promotional offer where we reasonably determine that it has been fraudulently obtained, duplicated, manipulated, or used contrary to its stated terms.

26. Force Majeure

To the extent permitted by law, Fibro-Shakes will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including severe weather, natural disasters, transportation interruptions, carrier disruptions, labour disputes, internet or telecommunications outages, governmental actions, emergencies, or similar events.

27. Applicable Law and Consumer Rights

These Terms are intended to operate in accordance with applicable laws of Canada and applicable provincial or territorial laws.

Canadian consumers may have statutory protections that vary depending upon their province or territory of residence.

Nothing in these Terms is intended to waive, restrict, or eliminate a legal right or remedy that cannot lawfully be waived or restricted.

Where a provision of these Terms conflicts with a mandatory legal requirement, the mandatory legal requirement will apply.

28. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, where legally permitted.

The remaining provisions will continue in effect.

29. No Waiver

If we do not immediately enforce a provision of these Terms, that does not necessarily mean that we have waived our right to enforce it later.

30. Changes to These Terms

We may update these Terms periodically to reflect changes to our products, website, business practices, or legal requirements.

The most current version will be published on Fibro-Shakes.com with an updated “Last Updated” date.

Changes will apply prospectively to the extent required by applicable law.

31. Entire Agreement

These Terms, together with the policies referenced within them, including our:

Privacy Policy
Cookie Policy
Shipping Policy
Refund or Return Policy

constitute the applicable terms governing your use of Fibro-Shakes.com and purchases through the website, subject to any additional terms specifically disclosed to you during a transaction.

32. Contact Us

Questions regarding these Terms & Conditions may be directed to Fibro-Shakes using the contact information published on our website.

Fibro-Shakes
Canada
Website: Fibro-Shakes.com

Support@fibro-shakes.com

Terms & Conditions