Privacy Policy

Last Updated: August 11, 2025

Fibro-Shakes respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how Fibro-Shakes.com (“Fibro-Shakes,” “we,” “us,” or “our”) collects, uses, discloses, stores, and protects personal information when you visit our website, place an order, contact us, subscribe to communications, or otherwise interact with us.

By using Fibro-Shakes.com or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

This Privacy Policy should be read together with our Terms & Conditions, Cookie Policy, Shipping Policy, and Refund or Return Policy.

1. Personal Information We May Collect

Depending on how you interact with Fibro-Shakes, we may collect the following types of personal information.

Contact Information

This may include:

Name
Email address
Telephone number
Billing address
Shipping address
Province
Postal code

Order and Transaction Information

When you make a purchase, we may collect information relating to your transaction, including:

Products ordered
Order number
Purchase amount
Billing information
Shipping information
Transaction status
Refund information
Discount or promotional codes used
Order and purchase history

Payment Information

Payments made through Fibro-Shakes.com are processed using Stripe.

Stripe may collect and process payment-related information required to complete your transaction, including payment method information, transaction information, and information used for fraud detection and payment authentication.

Fibro-Shakes may receive transaction information and payment confirmation from Stripe.

Payment information handled directly by Stripe is also subject to Stripe's own privacy practices and terms.

2. Information You Provide Through Contact Forms

If you contact Fibro-Shakes through a contact form, email, or other customer-service channel, we may collect:

Your name
Email address
Telephone number
Order information
The contents of your message
Any information you voluntarily choose to provide

Please provide only the information reasonably necessary for us to respond to your question.

Health-Related Information

Because customers may contact Fibro-Shakes regarding wellness-related products, some individuals may voluntarily include information concerning symptoms, conditions, medications, treatments, allergies, or other health matters.

Please do not submit detailed medical records, diagnostic reports, medical histories, or other unnecessary sensitive health information through our website contact forms.

Fibro-Shakes does not operate its website contact forms as a medical-record system.

If health-related information is voluntarily provided to us, we will use it only as reasonably necessary to respond to the communication, provide requested customer support, meet legal obligations, or for another purpose to which you have consented.

Information provided through Fibro-Shakes.com is not a substitute for advice from an appropriately qualified healthcare professional.

3. Information Collected Automatically

When you visit Fibro-Shakes.com, certain technical information may be collected automatically through cookies, server logs, analytics technologies, and similar tools.

This may include:

Internet Protocol (IP) address
Browser type
Device type
Operating system
Approximate geographic region derived from IP information
Pages visited
Time spent on pages
Referring website
Date and time of visits
Website interactions
Technical error information

We use this information to operate, secure, analyze, and improve our website.

4. Website Analytics

Fibro-Shakes uses a website analytics service to understand how visitors interact with Fibro-Shakes.com.

Analytics information may help us understand:

Which pages receive the most visits
How visitors navigate the website
Where visitors generally arrive from
Which devices and browsers are used
Whether website functions are operating properly
How website performance can be improved

Depending on the analytics technologies being used, cookies or similar identifiers may be stored on your device.

Where required, optional analytics technologies will be subject to applicable consent requirements.

For additional information regarding cookies and similar technologies, please review our Cookie Policy.

5. Email Marketing

If you subscribe to Fibro-Shakes promotional communications, we may collect and use information such as:

Name
Email address
Subscription status
Date of subscription
Marketing preferences
Interaction with marketing communications

We may use an email marketing service provider to send and manage these communications.

Marketing communications may include:

Product announcements
Educational content
Promotions
Discount offers
News
Special offers
Other Fibro-Shakes updates

Where consent is required, we will send promotional electronic communications in accordance with applicable Canadian requirements.

You may unsubscribe from marketing communications at any time by using the unsubscribe mechanism included in the applicable email or by contacting us.

Unsubscribing from promotional email does not prevent us from sending necessary transactional messages concerning an order, payment, delivery, customer-service request, or other transaction you initiated.

6. How We Use Personal Information

We may use personal information for purposes including:

Processing purchases
Processing payments
Confirming orders
Shipping products
Providing order updates
Providing customer support
Responding to questions and inquiries
Processing refunds or replacements
Preventing fraudulent transactions
Maintaining website security
Operating and improving Fibro-Shakes.com
Analyzing website usage
Managing customer relationships
Sending marketing communications where permitted
Maintaining business and accounting records
Meeting tax, regulatory, and legal requirements
Resolving disputes
Enforcing our Terms & Conditions

We will not use personal information for a materially different purpose without obtaining any consent required by applicable law.

7. Consent

Where consent is required, Fibro-Shakes seeks to collect, use, and disclose personal information with meaningful consent appropriate to the circumstances.

The form of consent may depend on:

The sensitivity of the information
The purpose for which it is collected
The reasonable expectations of the individual
Applicable legal requirements

You may withdraw consent to certain uses of your personal information, subject to legal or contractual restrictions and reasonable notice.

Withdrawing consent may affect our ability to provide certain services.

For example, we cannot complete an online purchase without processing information necessary for payment, fulfillment, and delivery.

8. When We Share Personal Information

Fibro-Shakes may provide personal information to trusted service providers where reasonably necessary to operate our business.

These may include providers involved in:

Payment processing
Website hosting
Ecommerce technology
Email delivery
Marketing communications
Analytics
Shipping and delivery
Fraud prevention
IT and cybersecurity
Accounting
Professional services

Service providers receive information only as reasonably necessary to perform the services they provide to us, subject to applicable contractual and legal requirements.

Stripe

Fibro-Shakes uses Stripe to process online payments.

Information required to process a transaction may therefore be provided directly to Stripe or transmitted to Stripe through our checkout system.

Stripe may also process transaction information for purposes including payment processing, authentication, fraud prevention, dispute management, and security.

Shipping Providers

We may provide information including your:

Name
Shipping address
Telephone number, when necessary
Email address, when necessary
Delivery information

to shipping or delivery providers for purposes of delivering your order.

9. Legal Disclosures

We may disclose personal information where reasonably necessary or legally required, including:

To comply with applicable law
To comply with a court order or lawful government request
To investigate suspected fraud
To protect the security of our website
To protect our legal rights
To investigate violations of our Terms
To respond to an emergency where permitted by law
In connection with a business transaction where permitted by applicable privacy law

We will not disclose more information than is reasonably necessary under the circumstances.

10. Business Transfers

If Fibro-Shakes or the business operating Fibro-Shakes.com undergoes a merger, financing, acquisition, restructuring, sale of assets, or similar business transaction, personal information may be transferred or disclosed as part of that transaction where permitted by applicable law.

Any receiving organization would be required to handle personal information in accordance with applicable privacy obligations.

11. Storage and Processing Outside Canada

Some service providers used by Fibro-Shakes, including payment, hosting, email, analytics, or technology providers, may process or store information outside the province in which you live or outside Canada.

As a result, personal information processed in another jurisdiction may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement agencies, or governmental authorities in accordance with applicable local law.

Where required, Fibro-Shakes takes reasonable measures to ensure that service providers handling personal information provide appropriate protection.

12. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate legal or business requirements.

Retention periods may depend on:

The nature of the information
The reason it was collected
Customer-service requirements
Tax and accounting requirements
Fraud-prevention requirements
Contractual obligations
Legal limitation periods
Applicable regulatory requirements

When personal information is no longer reasonably required, it may be securely deleted, destroyed, or anonymized, subject to applicable law.

13. Security

Fibro-Shakes uses reasonable administrative, technical, and organizational safeguards appropriate to the nature and sensitivity of the personal information under our control.

These safeguards may include measures intended to protect information against:

Unauthorized access
Unauthorized disclosure
Loss
Theft
Misuse
Unauthorized copying
Unauthorized modification

No internet transmission or electronic storage system can be guaranteed to be completely secure.

Accordingly, while we take reasonable measures to protect personal information, we cannot guarantee absolute security.

14. Privacy Incidents

If Fibro-Shakes becomes aware of a privacy or security incident involving personal information, we will evaluate the incident and take appropriate steps in accordance with applicable privacy law.

Where legally required, this may include notification to affected individuals and applicable privacy regulators.

15. Accessing Your Personal Information

Subject to applicable law and permitted exceptions, you may request access to personal information Fibro-Shakes holds about you.

We may need to verify your identity before responding to an access request.

We may also ask for sufficient information to identify the records being requested.

16. Correcting Personal Information

You may request correction of personal information that you believe is inaccurate or incomplete.

Where appropriate and legally required, we will make reasonable corrections to our records.

You can also help us maintain accurate information by providing updated shipping, contact, and account information when it changes.

17. Requests to Delete Information

You may contact us to request deletion of personal information.

We will consider deletion requests in accordance with applicable law.

Certain information may need to be retained for legitimate reasons, including:

Completing outstanding transactions
Accounting
Tax requirements
Fraud prevention
Dispute resolution
Legal obligations
Enforcement of contractual rights

Where information cannot immediately be deleted, we may limit its use to the purpose for which retention remains necessary.

18. Withdrawal of Consent

Where processing is based on your consent, you may request to withdraw that consent, subject to legal or contractual restrictions.

Withdrawal does not invalidate uses or disclosures that were lawfully made before consent was withdrawn.

19. Cookies

Fibro-Shakes.com may use cookies and similar technologies to:

Keep the website functioning
Maintain shopping-cart functions
Remember preferences
Support website security
Analyze website traffic
Measure website performance

Some cookies may be necessary for website functionality.

Other cookies may be optional.

Where required, you may be given the ability to manage optional cookie preferences.

For more information, please review the Fibro-Shakes Cookie Policy.

20. Children's Privacy

Fibro-Shakes.com is intended primarily for adults who are able to make purchases and provide consent in accordance with applicable law.

We do not knowingly seek to collect unnecessary personal information from children.

If we become aware that personal information from a child has been collected in circumstances where appropriate consent was required but not obtained, we will take reasonable steps to address the matter.

Parents or guardians who believe that a child has provided personal information to Fibro-Shakes may contact us.

21. Links to Third-Party Websites

Fibro-Shakes.com may contain links to websites operated by third parties.

Those websites maintain their own privacy practices.

Fibro-Shakes is not responsible for the privacy practices, security, or content of independent third-party websites.

We encourage you to review their privacy policies before providing personal information.

22. Do Not Send Sensitive Information Unnecessarily

Please do not send Fibro-Shakes:

Government identification numbers
Copies of identification documents
Complete financial account information
Account passwords
Detailed medical records
Diagnostic reports
Other sensitive personal information

unless we specifically request the information for a legitimate purpose and provide an appropriate method for submitting it.

23. Provincial Privacy Rights

Depending on your province or territory and the circumstances of the transaction, provincial privacy legislation may provide additional rights or obligations.

Nothing in this Privacy Policy is intended to restrict any privacy right that cannot legally be restricted.

Where applicable provincial privacy legislation imposes requirements different from those described in this Policy, the applicable legal requirements will govern.

24. Marketing Preferences

You may change your marketing preferences or unsubscribe from promotional email communications at any time.

Every applicable marketing email will provide an unsubscribe mechanism.

Please note that we may continue to send non-promotional communications that are reasonably necessary in connection with your relationship with Fibro-Shakes, including:

Order confirmations
Shipping notifications
Payment notices
Customer-service communications
Product recall or safety information
Account-related notices

25. Privacy Complaints

If you have a question or concern regarding the way Fibro-Shakes handles your personal information, please contact us first so that we can review the matter.

We will make reasonable efforts to investigate and respond to legitimate privacy concerns.

You may also have the right to contact the applicable federal or provincial privacy regulator.

26. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes involving:

Our business practices
Website functionality
Service providers
Technology
Products and services
Applicable legal requirements

The updated version will be posted on Fibro-Shakes.com with a revised “Last Updated” date.

Material changes will be communicated as required by applicable law.

27. Privacy Contact

Fibro-Shakes has designated responsibility for handling privacy-related questions and requests.

To request access, correction, deletion, withdrawal of consent, or to make a privacy inquiry or complaint, contact:

Privacy Officer – Fibro-Shakes

Legal Business Name: Fibro-Shakes

Email: support@fibro-shakes.com

Website: Fibro-Shakes.com

Please include sufficient information for us to understand and respond to your request, but do not send sensitive identification or medical information unless specifically requested.

Support@fibro-shakes.com

Privacy Policy