Shipping Policy
Last Updated: August 11, 2026
Thank you for shopping with Fibro-Shakes.com. This Shipping Policy explains where we ship, estimated delivery times, shipping charges, and what to do if there is an issue with your order.
Shipping Locations
Fibro-Shakes currently ships to addresses within Canada only. We do not currently offer international shipping.
Shipping Rates
All orders are subject to a flat-rate shipping fee.
The applicable shipping charge will be displayed at checkout before your order is completed.
Estimated Delivery Time
Orders are generally expected to arrive within 3–5 business days after shipment.
Business days are Monday through Friday and do not include weekends or statutory holidays.
Delivery times are estimates only and may be affected by circumstances outside our control, including:
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Carrier delays
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Severe weather
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Holidays
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High-volume shipping periods
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Remote or rural delivery locations
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Incorrect or incomplete delivery information
Fibro-Shakes cannot guarantee an exact delivery date.
Order Processing
Orders are prepared for shipment as promptly as reasonably possible.
Once an order has been transferred to the shipping carrier, delivery timing is subject to the carrier's transportation and delivery network.
Order Tracking
When tracking information is available, it may be provided by email after your order has shipped.
Please allow time for the carrier's tracking system to update after receiving your shipping notification.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your shipping information before completing checkout.
If you notice an error in your address, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been prepared or shipped.
Fibro-Shakes is not responsible for delivery problems resulting from incorrect, incomplete, or outdated shipping information supplied by the customer.
Undeliverable or Returned Packages
If an order is returned to us because of an incorrect address, failed delivery attempt, refusal of delivery, or other circumstance outside our control, additional shipping charges may apply if the customer requests that the order be shipped again.
Lost Packages
If tracking information indicates that your package has been delivered but you cannot locate it, please first check:
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Around the delivery location
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With other members of your household
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With building management or reception, if applicable
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With the shipping carrier
If the package still cannot be located, please contact us so we can review the situation.
A package will not automatically be considered lost solely because delivery is later than the estimated delivery timeframe.
Damaged Shipments
If your order arrives damaged, please contact us as soon as reasonably possible after delivery.
Please retain the product, packaging, shipping label, and any other materials associated with the shipment. We may request photographs or other information to help us evaluate the issue.
Delivery Delays
While we aim to have orders delivered within the estimated timeframe, shipping and delivery dates are not guaranteed.
Fibro-Shakes is not responsible for delays caused by shipping carriers, weather, transportation disruptions, labour disruptions, natural events, emergencies, or other circumstances outside our reasonable control.
Changes to This Shipping Policy
We may update this Shipping Policy periodically to reflect changes to our shipping services, business practices, or operational requirements.
The most current version will be posted on Fibro-Shakes.com with the updated effective date.
Contact Us
If you have questions regarding shipping or an existing order, please contact Fibro-Shakes through the contact information provided on Fibro-Shakes.com.
Fibro-Shakes
Canada
Website: Fibro-Shakes.com