Fibro-Shakes Refund & Return Policy

Last Updated: August 31, 2025

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Thank you for purchasing from Fibro-Shakes.com.

We want customers to have an opportunity to try Fibro-Shakes while maintaining appropriate standards for the handling of consumable products.

Fibro-Shakes therefore provides a 10-day return policy for eligible products purchased directly from Fibro-Shakes.com.

Please review the following conditions carefully before purchasing or requesting a return.

1. 10-Day Return Period

Customers may request a return within 10 calendar days from the confirmed delivery date of their Fibro-Shakes order.

A return request must be submitted to Fibro-Shakes within this 10-day period.

Products may fall into one of two categories:

Unopened Products: May qualify for a refund of the eligible product purchase price.

Opened or Partially Used Products: May qualify for a proportional Fibro-Shakes store credit toward the purchase of a new product, based on the verified amount of product returned.

Returns requested after the 10-day return period will generally not qualify under this policy unless another remedy is required by applicable law.

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2. Unopened Products — Refund Eligibility

An unopened Fibro-Shakes product may qualify for a refund if:

• The return request is made within 10 calendar days of confirmed delivery

• The product has not been opened

• The original safety or freshness seal remains intact

• The product has not been used, consumed, altered, or damaged

• The product remains in its original container and packaging

• Proof of purchase from Fibro-Shakes.com is provided

• Prior return authorization is obtained from Fibro-Shakes

Once the approved unopened product has been received and inspected, an eligible refund will generally be issued to the original payment method.

Original shipping charges are generally non-refundable for voluntary returns.

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3. Opened or Partially Used Products — Product Credit

Fibro-Shakes recognizes that a customer may need to open and try the product before determining whether it is suitable for them.

For this reason, an opened or partially used Fibro-Shakes product may be returned within the 10-day return period for a proportional store credit.

Opened or used products do not qualify for a cash or payment-method refund based solely on personal preference.

Instead, an eligible customer may receive a store credit toward the purchase of a new Fibro-Shakes product based on the verified remaining quantity of product returned.

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4. How the Used-Product Credit Is Calculated

Because Fibro-Shakes products are sold by weight, the remaining quantity will normally be determined by the weight of usable product returned in the original container.

The weight of the container and packaging will not be counted as remaining product.

The credit will be calculated using the approximate percentage of the original product quantity remaining.

For example:

If an eligible customer purchased a 450 g container and approximately 225 g of product remains when returned and verified, approximately 50% of the product remains.

The customer may therefore qualify for a credit equal to approximately 50% of the eligible product purchase price actually paid.

If approximately 75% of the product remains, the eligible credit would generally be approximately 75% of the eligible product purchase price.

The calculation is based on the actual product purchase price paid after applicable discounts or promotions, excluding original shipping charges.

Any applicable credit is determined after the returned product has been received and inspected by Fibro-Shakes.

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5. Used-Product Credit Is for Replacement Product

Credit issued for an opened or partially used product:

• Is not a cash refund

• Cannot be redeemed for cash

• Is intended to be applied toward the purchase of another Fibro-Shakes product

• Is based on the verified remaining quantity returned

• Does not include the value of product already consumed

• Does not normally include original or return shipping charges

• Cannot exceed the original eligible product purchase price paid

If the replacement product costs more than the available credit, the customer is responsible for the difference.

If the replacement product costs less than the available credit, any treatment of the remaining credit will be determined according to the credit terms provided when the return is approved.

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6. Example of the Credit System

For clarity, assume a customer paid $85.00 for a 450 g Fibro-Shakes product, excluding shipping.

If the verified returned quantity is:

• 450 g remaining: up to $85.00 eligible product value

• 337.5 g remaining: approximately $63.75 credit

• 225 g remaining: approximately $42.50 credit

• 112.5 g remaining: approximately $21.25 credit

These examples are illustrations only.

The actual credit will be based on the verified remaining product quantity and the actual eligible price originally paid by the customer.

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7. Conditions for an Opened-Product Credit

To qualify for the proportional used-product credit:

• The return request must be made within 10 calendar days of confirmed delivery

• The product must have been purchased directly from Fibro-Shakes.com

• The remaining product must be returned

• The product must be returned in its original Fibro-Shakes container

• The product label and identifying information must remain reasonably intact

• The product must not have been intentionally contaminated, diluted, substituted, adulterated, or materially altered

• Proof of purchase must be provided

• Prior return authorization must be obtained

• The customer must follow the return instructions provided by Fibro-Shakes

Fibro-Shakes reserves the right to decline a product-credit request where the returned contents cannot reasonably be verified as the original product.

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8. Returned Opened Products Are Never Resold

For health, safety, and product-integrity reasons, any Fibro-Shakes product that has been opened and returned will not be restocked or resold to another customer.

Returned opened products will be handled or disposed of according to Fibro-Shakes' internal product-handling procedures.

The requirement to return the remaining product exists so that Fibro-Shakes can verify the quantity being claimed and administer the proportional credit policy fairly.

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9. Return Authorization Is Required

All returns must be approved by Fibro-Shakes before being shipped.

To request a return, contact Fibro-Shakes within 10 calendar days of delivery and provide:

• Your name

• Order number

• Product being returned

• Reason for the return

• Whether the product has been opened

• Approximate amount of product remaining

Fibro-Shakes will review the request and, if eligible, provide return instructions.

Do not send a product back without prior authorization.

Receiving an unauthorized return does not automatically create an entitlement to a refund or credit.

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10. Return Shipping

Unless the return results from an error by Fibro-Shakes or an eligible damaged, defective, or incorrectly supplied product, the customer is responsible for return shipping costs.

We recommend using a shipping service that provides tracking.

Fibro-Shakes is not responsible for returned packages lost or damaged before they are received by us.

Return shipping costs are not included when calculating the proportional used-product credit.

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11. Inspection and Verification

All returned products may be inspected before a refund or credit is issued.

For an opened product, Fibro-Shakes may:

• Confirm the product and order

• Inspect the original container

• Verify identifying or batch information

• Weigh the returned product

• Deduct the known or reasonable packaging/container weight

• Determine the approximate remaining product quantity

• Calculate the applicable product credit

The quantity determined by Fibro-Shakes during inspection will be used to calculate the eligible credit, subject to applicable law.

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12. Damaged Products

If your Fibro-Shakes order arrives damaged, please contact us as soon as reasonably possible.

Please provide:

• Your name

• Order number

• Description of the damage

• Photograph of the product

• Photograph of the shipping packaging

• Photograph of the shipping label if requested

Do not discard the product or packaging until your request has been reviewed.

If Fibro-Shakes determines that the product was damaged before or during delivery, we may provide, as appropriate:

• Replacement product

• Store credit

• Refund

The proportional used-product credit rules do not limit remedies available for a product that legitimately arrived damaged.

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13. Incorrect Products

If you receive a product different from the product you ordered, contact Fibro-Shakes before opening it whenever reasonably possible.

If the incorrect product was supplied because of an error by Fibro-Shakes, we will arrange an appropriate resolution and the customer will not be responsible for reasonable return shipping expenses associated with correcting our error.

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14. Defective Products

If you believe a Fibro-Shakes product is defective, discontinue use and contact us.

We may request:

• Order information

• Product name

• Lot or batch number

• Photographs

• Description of the concern

• Return of the product for inspection

An approved defective-product claim may result in a replacement, refund, credit, or another appropriate remedy.

A legitimate defective-product claim will be reviewed separately from the proportional used-product credit policy.

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15. Taste, Texture and Personal Preference

Taste, sweetness, aroma, texture, consistency, and other subjective characteristics are personal preferences and may vary between individuals.

If a customer opens Fibro-Shakes and decides that the product is not suitable for their personal preference, the customer may use the 10-day proportional product-credit program, provided all eligibility requirements are satisfied.

Personal preference does not, by itself, mean that the product is defective.

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16. Individual Experiences

Individual experiences with nutritional and wellness products vary.

A customer's experience differing from their expectations does not, by itself, establish that the product is defective.

However, an eligible customer may still make use of the 10-day opened-product credit policy regardless of whether their return is based on taste, preference, or their individual experience with the product.

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17. Allergies, Sensitivities and Ingredients

Customers should carefully review all available ingredient, allergen, and nutritional information before purchasing or consuming Fibro-Shakes.

Customers with allergies, sensitivities, dietary restrictions, or ingredient concerns should determine whether the product is appropriate for them before use.

Where an opened product otherwise satisfies the requirements of this policy, the proportional product-credit program may apply.

Nothing in this section limits any rights or remedies required under applicable law.

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18. Original Shipping Charges

Original shipping charges are generally non-refundable for voluntary returns.

Shipping charges are also excluded when calculating proportional product credit.

Where an entire order is refunded because of an error attributable to Fibro-Shakes, an eligible damaged or defective product, or another circumstance where reimbursement is required, applicable shipping charges may be refunded where appropriate or required by law.

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19. Processing Refunds and Credits

Once an authorized return has been received and inspected, Fibro-Shakes will advise the customer of the outcome.

For eligible unopened products, an approved refund will generally be returned to the original payment method.

For eligible opened or partially used products, the approved amount will generally be issued as a Fibro-Shakes product/store credit that can be applied toward a replacement or future Fibro-Shakes product.

Fibro-Shakes.com uses Stripe for online payment processing.

Processing times for payment-method refunds may depend on Stripe, the customer's bank, card issuer, or financial institution.

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20. Orders Returned to Sender

If an order is returned because:

• An incorrect or incomplete address was provided

• The customer failed to collect the shipment

• Delivery was refused

• The carrier was unable to complete delivery for reasons outside Fibro-Shakes' control

Fibro-Shakes may deduct applicable shipping or return-shipping costs from an eligible refund where permitted.

Additional shipping charges may apply if the customer requests reshipment.

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21. Order Cancellations

If you wish to cancel an order, contact Fibro-Shakes as soon as possible.

We will attempt to accommodate cancellation requests before the order enters fulfillment.

Once an order has entered fulfillment or has shipped, cancellation cannot be guaranteed.

After delivery, the applicable 10-day return provisions will apply.

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22. Promotional and Discounted Products

Unless otherwise expressly stated at the time of purchase, the use of a promotion or discount does not automatically exclude a product from this return policy.

Any refund or proportional credit will be based on the actual product price paid by the customer after discounts, rather than the regular retail price.

Products clearly identified as Final Sale at the time of purchase may be excluded from voluntary returns where permitted by applicable law.

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23. Abuse or Fraudulent Returns

Fibro-Shakes reserves the right, where permitted by law, to decline a return, refund, or credit request involving suspected:

• Product substitution

• Intentional contamination

• Tampering

• Falsified returned quantities

• Fraudulent activity

• Repeated or systematic abuse of the return program

The 10-day return program is intended to provide customers with a reasonable opportunity to evaluate Fibro-Shakes, not to provide free or substantially consumed products.

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24. Consumer Rights

This Refund & Return Policy is intended to operate in accordance with applicable Canadian federal, provincial, and territorial consumer protection requirements.

Nothing in this policy is intended to eliminate, restrict, or waive a consumer right or remedy that cannot legally be waived.

Where applicable law requires a refund, replacement, cancellation, or another remedy notwithstanding a provision of this policy, the applicable legal requirement will govern.

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25. Changes to This Policy

Fibro-Shakes may periodically update this Refund & Return Policy.

The current version will be published on Fibro-Shakes.com together with the applicable “Last Updated” date.

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26. Contact Us

For returns, refunds, product credits, damaged orders, or other order-related questions, contact:

Fibro-Shakes

Email: Support@Fibro-Shakes.com
Website: Fibro-Shakes.com

Please include your order number with all return, refund, and credit inquiries.